For a small monthly fee you can subscribe to our "Basic" plan, or you can upgrade to "Premium", "Pro", or "Business", which offer significantly more storage space and unlocks additional features. You can also purchase our "Enterprise" plan through the AWS Marketplace.

Check out a breakdown of our different plan options here.

There is no commitment when upgrading to an advanced plan and you can cancel anytime.

For monthly plans, a billing cycle is one month. For annual plans, the billing cycle is one year. If you cancel in the middle of a billing cycle, your upgrade will terminate at the end of your current billing cycle.

1. Go to "My Info" -> "My Plan & Storage" in a desktop browser and select “payment info".
2. Enter your credit card or banking information on the next page.

If you didn't receive a verification email to complete your account setup, check your spam folder. The email's subject line is "Verify your email address" from support@bublup.com.

If you have a corporate email account that is unable to receive emails, this can also interfere with receiving a verification email from Bublup. In this case, we advise signing up with a different email address.

To save emails into Bublup, you’ll first have to authorize the email address from which you are forwarding emails into Bublup. This prevents anyone who might happen to have your username from saving emails into your account without your permission.

1. Go to “My Info” by clicking or tapping on your avatar. In preferences, select "Save Emails to Bublup". Enter and save the emails you want to authorize for forwarding mail to Bublup.
2. Once the email is authorized, you can forward mail from it to yourusername@mybublup.com (E.g., johnbgood@mybublup.com.) The forwarded emails will be saved in the "Emails" folder in Bublup.

Click here for more detailed instructions on our "Save Emails to Bublup" feature.

Go to My Info -> Account Information -> Previous contacts to see all contacts you have emailed or invited into Bublup. You can also delete contacts you no longer need.

Bublup is a cloud-based service, which means you can access your content from any device! If you get a new phone, just install the app from the App Store or the Google Play Store. Your account will be waiting for you when you login using the same credentials as before.

Certain content is prohibited on Bublup. If we detect something that’s illegal, hateful, or harmful to others, we may remove the content and reserve the right to suspend the account associated with the infraction. See our Terms of Service to review Bublup’s "Acceptable Content Policy".

If you're on desktop, first click on "My Info" in the upper-left corner of "Home". Then go to "My Plan & Storage" and click "delete account".

If you're on mobile, tap on the (☰) Menu in the bottom nav bar. Then go to "My Info & Settings" > "Account" > "My Plan & Storage" and tap "Delete Account".

For step-by-step instructions, click here.

You can unsubscribe from our mailing list at anytime by clicking or tapping on the blue "unsubscribe" link at the bottom of the email you received from Bublup.

To edit the number or frequency of account notification emails you receive, go to My Info -> Preferences -> Notifications/Security and adjust the settings there.

Please read the Acceptable Content Policy in our Terms of Service to understand the types of content we allow in Bublup.

When you open certain links in Bublup's mobile app, you will be given the choice to open them using the in-app browser, or with the native app which corresponds to that link. Supported apps include Amazon, Etsy, Facebook, Instagram, Netflix, Zillow, and more. (Mobile only.)

If you’re trying to print an image, PDF, or document from desktop, we recommend downloading the item first and then printing from your desktop machine as usual. If you're trying to print from your mobile device, note that you can only print PDFs and images. Visit our support page here for visual instructions on printing from Bublup.

To share items you have saved, here are some options:

1. Create a Group Folder. If you invite someone into one of your folders, you can set their permissions, and they will have direct access to any files you put into that folder. Additionally, they can add comments to items or the folder, allowing for easy collaboration.

2. Create a shareable link to your materials.This will create a web-based landing page for your file, which other people can get to.

3. Another way to share is by creating a roll; especially if you are sharing multiple items at once. A roll is a web page made from a Bublup folder in just a few clicks. No matter the type of content in your folder, Bublup lays it out in an easy-to-share format.

4. Email your files from within Bublup. Note: Emails with 20 or more items will be converted into a Bublup Roll automatically.

5. On Mobile, select the "Share" option on any saved item to text or email it straight from your phone.

Per policies that YouTube has in place, it is not possible to edit the titles or descriptions of YouTube links.

When you save a web page from YouTube, you can add a comment as a means of including more detail about a certain link. Just click or tap on the comments bubble at the bottom center of your item to add a comment.

If you've created a roll that contains a YouTube link, there are a few workarounds to add context to a video without directly editing the title or description of the item.

1. Use notes to explain your videos: Add a note to the source folder that contains the information you would have liked to have had in the video's description. (You can sync your roll to the folder to add the note into a roll you already made.) While in edit mode, you can re-order your items such that the note and YouTube link appear side by side in a two-column roll, e.g., Express, Globe, Headline. It might also help to change the layout of both the note and the YouTube link to "single" so that you can clearly see the note and YouTube link side-by-side in your roll.

2. Create a subfolder with your YouTube link(s): In your source folder, create a subfolder that contains the YouTube link(s) that you want in your roll. Since subfolders appear as sections within a roll, you can edit the title or description of the subfolder before you've made your roll and it will appear as the title or description of the section in your roll. (You can also edit section headings and descriptions after rolls have been created.) For the individual YouTube link(s) in your roll, you can hide the descriptions by clicking or tapping on the 3-dot (…) menu of that item and choosing "hide description".

3. Change the section layout to "compact": In the second example above, you can also change the section layout to visually connect the description and the videos. By changing the section layout to "compact", the section description will more clearly appear as though it applies to the videos beneath it.

If you are trying to backup all of your content, we have an export feature that will allow you to download a full copy of all your files that are stored in Bublup. Click here for instructions on how to use our export feature.

To find Trash, click on the trashcan icon in the bottom left corner of Bublup on desktop, or tap on the 3-dot (…) menu in the bottom right corner on mobile and choose "Trash".

You can move items out of Trash on desktop by clicking or tapping on the 3-dot (…) menu of the item or folder and selecting a folder to move it back to. On mobile, long press on an item or folder to enter "multi-select mode". Select the items you want to move out of trash and tap "move" in the upper right corner.

Note that if you delete a roll, it will be permanently deleted, and will not appear in Trash. If you accidentally do this, you can recreate the roll using the content that is in the folder where the roll was created.

To find Trash, click on the trashcan icon in the bottom left corner of Bublup on desktop, or tap on the 3-dot (…) menu in the bottom right corner on mobile and choose "Trash".

On desktop, you can permanently remove items from Trash by selecting them and choosing "delete selected", or you can select "empty trash" to delete everything in Trash. On mobile, long press to select individual items and then tap "delete", or choose "Empty all Trash" from the 3-dot (…) menu.

Note that you can change your image viewing resolution in Image Viewer by clicking or tapping on the rectangular icon at the bottom and choosing your desired picture quality: "Best", "Better", or "Medium" for faster loading. Only Premium users can view images in Image Viewer at their "Best" quality due to data transmission costs.

For photos, we also save versions for thumbnails and optimized image viewing, as well as the original resolution image.

We take a number of important technological measures to ensure your data is safeguarded.

a) We use Amazon Web Services (AWS) to store your data. AWS has extremely high reliability and is far-and-away the cloud computing industry leader, which you can read more about here.

b) Bublup stores every piece of data you save multiple times across several different servers in AWS, and those servers are spread across multiple physical locations in the USA. Even if an entire building containing a data center became inaccessible, your data would still be available from other locations.

c) We back up all of your data on a regular schedule.

Bublup encrypts your data both in transit and at rest on our servers. Our servers are hosted on Amazon Web Services. When you store content in Bublup, your data is encrypted in two ways. First, data is transferred in between Bublup’s servers and your device (in both directions) using the HTTPS protocol, which is the standard for secure communication on the Web. HTTPS uses Transport Layer Security (TLS). Second, while your data is stored on Bublup’s servers, it is encrypted using AES-256 encryption within the Amazon Web Services platform. AES-256 is one of the strongest block cyphers available.

When an account login takes place, we provide you with information about the date, IP address of the device, and the location from which the login happened. Note that this only happens if the setting (in My Info) called "Email when login detected" is set to ON.

The geo-location provided is not always perfectly accurate, therefore a security email you receive might specify that your login occurred in a town or state nearby. The most important thing to pay attention to is whether the login occurred at a time that you recognize to determine if it was you who logged in. You should receive the login emails very shortly after logging in.

Enabling this feature will allow Bublup to email you whenever your account gets logged into. We provide information about which account was logged into, the date, and IP address of the computer or device and the approximate location from which the login happened.

Please note that the geo-location we use for your login is approximate, therefore a security email you receive might specify that your login occurred in a nearby town or state.

If you believe someone has accessed your account without your permission, change your password.

You could take the additional step of changing the password of the method you used to login. (For instance: Facebook, Apple or Google.)

This feature is turned on by default. If you wish to turn off this notification, you can do so by going to My Info → Security and toggle OFF the option “Email When Login Detected”.

Certain Ad-blockers will prevent FB/Google authentication. You just need to mark "mystuff.bublupdev.com" as safe.

Unfortunately, the 'share-to' menu is not something we have direct control over. This is primarily controlled by the operating system of your device. That being said, sometimes all it takes is force-quitting all apps and restarting your device to restore Bublup to the share menu.

If this doesn't work, we will troubleshoot with you if you email us at support@bublup.com.

Your local firewall, or any other security device (such as a WiFi router), may need to be configured to allow access to Bublup-specific domains. Try adding *.bublup.com, and *.bublupcdn.com to your “allowed” list.

Emails from Bublup might be arriving in the "Other" tab (the tab next to "Focused" in your Outlook Client), or in "Junk Email". Please check those two places if you don't see emails from Bublup in your regular inbox.

If your email is in "Junk Email" or "Other":

(1) Please select "It's not junk".
(2) Mark Bublup as a safe sender by clicking on the "3 dots" in the upper right corner of the email and choosing "Add to Safe senders" in the menu.

If you're still not able to locate emails from Bublup, please email support@bublup.com.

Adobe Document Cloud users may see a security warning when opening PDFs downloaded from Bublup.

To immediately view your PDF document use the native "Preview" viewer or the free Adobe Viewer on macOS. On Windows, you can use the free Adobe viewer to view your PDFs.

To permanently allow Adobe Acrobat DC and Acrobat Reader DC to open PDFs downloaded from Bublup, follow the instructions here, and add the "mystuff.bublupdev.com" URL to your list of trusted websites.

Android versions: 8.0 or later

iOS versions: 14.0 or later

Bublup isn’t available in all countries. Additionally, in some countries, authorities may choose to block or slow down access to traffic going to certain countries and platforms. This is beyond our control. Below is a list of countries where Bublup currently isn’t available.

As of November 2019:
Cuba, Iran, North Korea, Sudan, Syria, Venezuela